FAQ
Brexit and shipping from 1st January 2021
Our European orders are shipped via courier from our German warehouse as standard. There are no additional or hidden charges on orders shipping to EU countries.
Our rare books and Special Editions are processed from within the EU where possible, but will occasionally ship from our London studio and may be subject to additional charges. A disclaimer is included on the listings for affected titles. If you have any queries regarding shipping or specific titles, please email support@mackbooks.co.uk before placing your order. Once an order has dispatched, it is the recipient's responsibility to clear any customs or administration fees before or upon receipt of goods.
Placing an order
Your order confirmation
• Once you have placed an order, you will receive an automated confirmation email detailing the items you have ordered.
• If we establish that availability of any title ordered is not as stated on the website, you will be notified directly, and your card will be refunded for that portion of the order.
Our retail price and currency
• We are only able to take payment in Euros for orders shipping to addresses within Europe.
• We list the price of each book in multiple currencies as an indication of the recommended retail price for other retailers worldwide.
• The calculation of the price in the three different currencies is based on a significant number of variables, not just the exchange rate at the date of setting the retail price. Market fluctuations may further impact the differential between the multiple currencies.
• We are not able to make any special accommodation for this differential or any fluctuations.
• Your bank or card issuer may impose additional charges for a payment taken in EUR and these must be borne by you.
Shipping charges
Free shipping
• We offer free shipping on purchases over €60 to Zones 1, 2 and 3.
• We offer free shipping on purchases over €115 to Zones 4 and 5.
Zone 1
Germany
Free shipping on orders over €60
For all orders under €60, standard shipping of €5 applies.
Zone 2
Ireland, Luxembourg, Netherlands
Free shipping on orders over €60
For all orders under €60, standard shipping of €10 applies.
Zone 3
Austria, Belgium, France, Italy
Free shipping on orders over €60
For all orders under €60, standard shipping of €20 applies.
Zone 4
Czech Republic, Denmark, Poland, Slovakia, Slovenia, Spain, Sweden
Free shipping on orders over €115
For all orders under €115, standard shipping of €20 applies.
Zone 5
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Malta, Portugal, Romania
Free shipping on orders over €115
For all orders under €115, standard shipping of €35 applies.
We offer delivery worldwide. If you wish to place an order for delivery to another country, please re-direct to the website for the country of your choosing from our drop-down menu, and you can view the local delivery charges via the FAQ page. If your country is not listed, please contact support@mackbooks.co.uk.
Shipping Services
Orders are shipped with DHL, DPD, FedEx and UPS as standard.
The chosen carrier is determined by order weight, size and destination. If you have additional questions regarding shipping, please contact support@mackbooks.co.uk prior to placing an order.
Delivery
Processing time
• In-stock items will ship within 3-5 business days of your order being placed.
• Pre-ordered titles will ship within 3-5 business days of their launch date, unless otherwise specified.
• If you have ordered multiple items, available titles will ship in accordance with the free shipping thresholds for each country. Please refer to the conditions of ‘Shipping Charges’ and corresponding shipping zones above for further information.
Shipping confirmation
• Once your order has been processed, you will receive an email confirming that your order is on its way.
• For orders shipped using a tracked service, a tracking link will be included in this email.
Returns
Damaged or defective books
If the goods you ordered have been damaged in transit, are not what you ordered, or are defective, please email us at support@mackbooks.co.uk within 14 working days providing as much detail as possible, including photographs of the damaged book(s) and packaging.
Change of mind
If you wish to return or exchange your order, please email us at support@mackbooks.co.uk within 14 working days. To return a book please send the item back to the appropriate address listed below. The item should be new and unopened, including the shrink-wrap over the book. Returns must be securely packaged and must include the delivery note and a letter explaining the reason for the return. Please note the shipping costs are not reimbursed for a change of mind return. We recommend that return shipments are sent using a trackable service as reimbursements will only be issued on safe receipt of the item.
Prior to returning your item(s), please inform us on support@mackbooks.co.uk.
For standard orders:
International Book Service GmbH & Co. KG
c/o MACK
Benzstr. 21
48619 Heek / Westf.
Germany
For rare books and Special Editions, please contact support@mackbooks.co.uk to find out where to return your order.